I don't know how many of you ordered the $16 SK ratchets last month from Grainger, only to see them cancelled. A number of us received them when all was said and done, a month later.
If you still don't have them, and got a phone call from Grainger stating the items were on backorder or no longer in stock, and therefore your order was cancelled, all is not lost. You can uncancel the order, at the original price.
If you login to the Grainger website with your username and password you'll see an Orders section near the top.
Select the 'History' link and look on the right for the 'download detailed order history' link. It's easy to miss.
Select a timeframe that's prior to your order (3 months will do) and download the history in txt format. Then, open it using Word or Notepad++ (freeware editor) and look for the order number column. Call Grainger's 800 number and ask if they can uncancel that order for you, and give them the order number.
They will do it, and at the price you originally ordered at. In a few days you'll either get a delivery or a message from will-call, whichever method you originally requested.
I mentioned using Word or Notepad++ to open the order history text file. That's because the default editors in Windows --Notepad and Wordpad-- will format the file improperly and it'll be hard to find that order number.
If you still don't have them, and got a phone call from Grainger stating the items were on backorder or no longer in stock, and therefore your order was cancelled, all is not lost. You can uncancel the order, at the original price.
If you login to the Grainger website with your username and password you'll see an Orders section near the top.
Select the 'History' link and look on the right for the 'download detailed order history' link. It's easy to miss.
Select a timeframe that's prior to your order (3 months will do) and download the history in txt format. Then, open it using Word or Notepad++ (freeware editor) and look for the order number column. Call Grainger's 800 number and ask if they can uncancel that order for you, and give them the order number.
They will do it, and at the price you originally ordered at. In a few days you'll either get a delivery or a message from will-call, whichever method you originally requested.
I mentioned using Word or Notepad++ to open the order history text file. That's because the default editors in Windows --Notepad and Wordpad-- will format the file improperly and it'll be hard to find that order number.
